IndiaCore logo IndiaCore
India Core AD


company-focus

Featured Reports & Publications
 Upcoming Titles


Overview of New & Renewable Energy Sectors in India


Energy Efficiency Scenario in India

India Core Reports
 




IndiaCore Site




 

 

 
 

Lenovo India Wins Prestigious “Golden Peacock Awards” for Innovative Customer Service - By Lenovo

Lenovo, a leading PC player in India, took home the coveted ‘Golden Peacock Award’ for innovation in customer services. The Awards, established in 1991 by the Institute of Directors- India (an independent unbiased body) are a benchmark in Corporate Excellence across the world. Lenovo bagged this award for its seamless transition of service & support from IBM to Lenovo over a short span of one year, which resulted in the significant increase of customer satisfaction and delight. Globally, since 2005, Lenovo has outsourced the Service & Support function to IBM. India is one of the first few countries to make the transition of services from IBM to Lenovo. The organization beat a total of 455 entries to emerge as one of the 18 final winners. The award was presented by Sheila Dikshit, Honourable Governor of Kerala in Thiruvanthapuram to Sudipto Ghosh, Executive Director, Service, Lenovo India.

Speaking on this landmark achievement, Sudipto Ghosh, Executive Director, Service, Lenovo India said, “As the number 1 PC player in the world, Lenovo is well on track on its mission to become a leader in the PC+ era. Customer satisfaction plays a crucial role in this journey. Winning the Golden Peacock Award is a testimony of our belief that a super brand is built on how our customers perceive our service levels. Serve, Solve and Satisfy is our step by step approach to deliver the highest levels in customer service that has helped us win this award.”

The applications for Golden Peacock Awards were assessed on an exhaustive set of parameters, for a total score card of 1000 marks. The final cut-off for each application was 80 percent. The applicant scoring the highest among each of the industrial categories was finally recommended to the Jury for the final selection and approval process.

Lenovo stood out from other players owing to its innovative approach, towards achieving the transition for customer services from IBM to Lenovo. Some of the proactive steps taken by Lenovo included synchronization of all services verticals onto a single CRM platform enabling provision of frequent status email/SMS blasts, faulty products being tested with a money back offer to the customer, deployment of resident engineers and increasing Field Services footprint by leveraging channel partners, thereby ensuring customer satisfaction and retention.

The Golden Peacock Awards Secretariat receives around 1000 entries per year for various awards from over 25 countries. The jury focused on organizations that showcased systematic innovation for excellence in specific products and services, to satisfy the most unstated needs of customers. Golden Peacock’s evaluation process was an exhaustive one, involving various steps of assessment before the Jury arrived at the final set of winners. The jury was chaired by Justice P N Bhagwati, Former Chief Justice of India.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$34 billion personal technology company – and the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smart phones. Lenovo, a global Fortune 500 company, has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. 

For more information, please visit www.lenovo.com

Lenovo, a leading PC player in India, took home the coveted ‘Golden Peacock Award’ for innovation in customer services. The Awards, established in 1991 by the Institute of Directors- India (an independent unbiased body) are a benchmark in Corporate Excellence across the world. Lenovo bagged this award for its seamless transition of service & support from IBM to Lenovo over a short span of one year, which resulted in the significant increase of customer satisfaction and delight. Globally, since 2005, Lenovo has outsourced the Service & Support function to IBM. India is one of the first few countries to make the transition of services from IBM to Lenovo. The organization beat a total of 455 entries to emerge as one of the 18 final winners. The award was presented by Sheila Dikshit, Honourable Governor of Kerala in Thiruvanthapuram to Sudipto Ghosh, Executive Director, Service, Lenovo India.

 

Speaking on this landmark achievement, Sudipto Ghosh, Executive Director, Service, Lenovo India said, “As the number 1 PC player in the world, Lenovo is well on track on its mission to become a leader in the PC+ era. Customer satisfaction plays a crucial role in this journey. Winning the Golden Peacock Award is a testimony of our belief that a super brand is built on how our customers perceive our service levels. Serve, Solve and Satisfy is our step by step approach to deliver the highest levels in customer service that has helped us win this award.”

 

The applications for Golden Peacock Awards were assessed on an exhaustive set of parameters, for a total score card of 1000 marks. The final cut-off for each application was 80 percent. The applicant scoring the highest among each of the industrial categories was finally recommended to the Jury for the final selection and approval process.

 

Lenovo stood out from other players owing to its innovative approach, towards achieving the transition for customer services from IBM to Lenovo. Some of the proactive steps taken by Lenovo included synchronization of all services verticals onto a single CRM platform enabling provision of frequent status email/SMS blasts, faulty products being tested with a money back offer to the customer, deployment of resident engineers and increasing Field Services footprint by leveraging channel partners, thereby ensuring customer satisfaction and retention.

 

The Golden Peacock Awards Secretariat receives around 1000 entries per year for various awards from over 25 countries. The jury focused on organizations that showcased systematic innovation for excellence in specific products and services, to satisfy the most unstated needs of customers. Golden Peacock’s evaluation process was an exhaustive one, involving various steps of assessment before the Jury arrived at the final set of winners. The jury was chaired by Justice P N Bhagwati, Former Chief Justice of India.

  

Press enquiries, please contact: 

 

Poornima Matthan 
Communications, Lenovo India 
T: +91.80.30533192
E: pmatthan@lenovo.com

Nedah Shah Savio
Text 100 Public Relations
M: + 91. 9980139070
E: nedahs.s@text100.co.in

 

ABOUT LENOVO

 

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$34 billion personal technology company – and the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution.  Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smart phones. Lenovo, a global Fortune 500 company, has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina.  For more information see www.lenovo.com.

 

Regards,

Debolina

Lenovo, a leading PC player in India, took home the coveted ‘Golden Peacock Award’ for innovation in customer services. The Awards, established in 1991 by the Institute of Directors- India (an independent unbiased body) are a benchmark in Corporate Excellence across the world. Lenovo bagged this award for its seamless transition of service & support from IBM to Lenovo over a short span of one year, which resulted in the significant increase of customer satisfaction and delight. Globally, since 2005, Lenovo has outsourced the Service & Support function to IBM. India is one of the first few countries to make the transition of services from IBM to Lenovo. The organization beat a total of 455 entries to emerge as one of the 18 final winners. The award was presented by Sheila Dikshit, Honourable Governor of Kerala in Thiruvanthapuram to Sudipto Ghosh, Executive Director, Service, Lenovo India.

 

Speaking on this landmark achievement, Sudipto Ghosh, Executive Director, Service, Lenovo India said, “As the number 1 PC player in the world, Lenovo is well on track on its mission to become a leader in the PC+ era. Customer satisfaction plays a crucial role in this journey. Winning the Golden Peacock Award is a testimony of our belief that a super brand is built on how our customers perceive our service levels. Serve, Solve and Satisfy is our step by step approach to deliver the highest levels in customer service that has helped us win this award.”

 

The applications for Golden Peacock Awards were assessed on an exhaustive set of parameters, for a total score card of 1000 marks. The final cut-off for each application was 80 percent. The applicant scoring the highest among each of the industrial categories was finally recommended to the Jury for the final selection and approval process.

 

Lenovo stood out from other players owing to its innovative approach, towards achieving the transition for customer services from IBM to Lenovo. Some of the proactive steps taken by Lenovo included synchronization of all services verticals onto a single CRM platform enabling provision of frequent status email/SMS blasts, faulty products being tested with a money back offer to the customer, deployment of resident engineers and increasing Field Services footprint by leveraging channel partners, thereby ensuring customer satisfaction and retention.

 

The Golden Peacock Awards Secretariat receives around 1000 entries per year for various awards from over 25 countries. The jury focused on organizations that showcased systematic innovation for excellence in specific products and services, to satisfy the most unstated needs of customers. Golden Peacock’s evaluation process was an exhaustive one, involving various steps of assessment before the Jury arrived at the final set of winners. The jury was chaired by Justice P N Bhagwati, Former Chief Justice of India.

  

Press enquiries, please contact: 

 

Poornima Matthan 
Communications, Lenovo India 
T: +91.80.30533192
E: pmatthan@lenovo.com

Nedah Shah Savio
Text 100 Public Relations
M: + 91. 9980139070
E: nedahs.s@text100.co.in

 

ABOUT LENOVO

 

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$34 billion personal technology company – and the largest PC company in the world, serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic execution.  Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smart phones. Lenovo, a global Fortune 500 company, has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina.  For more information see www.lenovo.com.

 

Regards,

Debolina

The statements or opinions or product features are those of the company and are not necessarily agreed or authorised or endorsed by IndiaCore.com.


For Fee Based detailed analysis & value added information on the Indian Core Sectors, please contact us at info@IndiaCore.com

 
Upcoming IndiaCore Organised/ Partnered Events

Renewable Energy for Indonesia 2017, November 28- 29, 2017 || Jakarta.INDONESIA

renewable-energy-for-indonesia-2017


Global Geothermal Energy Summit 2017, November 29 - 30, 2017 || Amsterdam

global-geothermal-energy-2017


Electricx 2017, December 3- 5, 2017 || EGYPT


Solar-Tec 2017, December 3- 5, 2017 || EGYPT


Critical Control Rooms, December 4- 6, 2017 || TBC

critical-control-room-2017


22nd World Cardiology Conference, December 11- 12, 2017 || Rome. ITALY

world-cardiology-conference-2017


EXCON 2017, December 12- 16, 2017 || Bangluru. INDIA

excon-2017


World of Asphalt Show & Conference 2018, March 6- 8, 2018 || HOUSTON. TX

world-of-asphalt-2017


China International Vending Machine & Self-Service Facilities Fair (China VMF 2018), March 4- 6, 2018 || CHINA

china-vmf-2018


Middle East Electricity 2018, March 6- 8, 2018 || UAE


The 18th China International Petroleum & Petrochemical Technology and Equipment Exhibition, March 27- 29, 2018 || China. BEIJING

cippe-2018


Asia Warehousing Show 2018, May 2- 4, 2018 || Bangkok. THAILAND

asia-warehousing-show-2018


11th World Bioenergy Congress and Expo 2018, July 2– 4, 2018 || Frankfurt. Germany

world-bioenergy-congress-and-expo


“25th Euro Congress on Pediatric Heart Disease and Health” 2018, August 13- 14, 2018 || Dublin, Ireland

pediatric-heart-disease-2018


24th World Cardiology Conference, September 17- 18, 2018 || Hong Kong

world-cardiology-conference-2018


“26th Annual Cardiology and Cardiovascular Nursing Congress” (Cardiac Nursing 2018), November 21 - 22, 2018 || Singapore

cardiac-nursing-2018


Asia Cold Chain Show 2018, November 28– 30, 2018 || Bangkok. THAILAND

asia-cold-chain-show-2018


Road Infrastructure- Safety, Operation & Management, TBA || Mumbai. INDIA


Mining & Mineral Exploration Conclave- ‘Need for Modernisation & Capacity Enhancement in the Indian Mining Industry’, TBA || New Delhi. INDIA


The Madhya Pradesh Agri Summit & Mela, (TBA) || Bhopal. Madhya Pradesh


'Thermal Power India’, TBA || New Delhi. INDIA

TPI-2012


Indian Solar Thermal Energy & PV Conference, TBA || New Delhi. INDIA


Energy Efficiency Forum, TBA || New Delhi. INDIA


Smart Energy & Smart Metering India- 'Convergence of IT, Automation, Control & Communication', TBA || New Delhi. INDIA


Pharma CIO Conclave & Awards 2017, August 9, 2017 || Mumbai
Directories
Conference Proceedings
 
 

Join our Mailing List to receive Information Updates on Events, Happenings, Book Release, Developments in the Core Sector

IndiaCore listing

Overview | Energy Overview | Power | Renewable Energy | Coal | Oil & Gas | Telecom | Infotech |
Roadways | Ports & Shipping | Mining & Metals | Water | Urban Infrastructure | Aviation |
Railways | Finance | Tourism | Insurance | Environment | Law Centre


Book Store || IndiaCore Events || Events & Conferences || Our Clients || Advertise With Us ||
Jobs
|| Partner With Us || Visitor's Response || Join Mailing List ||
Feedback
|| About Us || Contact Us || IndiaCore Home


         
IndiaCore Banner
 


Copyright © IndiaCore. All Rights Reserved. Terms of Use & Privacy Policy
Site Designed & Maintained by India Core
IndiaCore.com - The Online Resource for Information on the Indian Infrastructure & Core Sectors