A comprehensive review of the technical performance of the Punjab State Electricity Board and erstwhile Haryana State Electricity Board has been conducted to identify the key factors responsible for poor technical and financial performance. It has been observed that no reforms in power sector in general and of power distribution in particular will be successful unless the problem of theft and pilferage of power is tackled. To identify the dynamics of this ailment, a survey based study, of perceptions of the consumers and the employees regarding the theft and pilferage of power shows that the evil has got highly institutionalized and has acquired a social acceptability and legitimacy among consumers as well as employees. Pilferage of power is not just a technical problem; hence simple technical solutions will not be adequate. Passing of laws by itself does not ensure their enforcement. The attitude of the people towards publicly provided goods evolved over the last five decades needs a change for which social marketing strategies need to be evolved as necessary complement to the appropriate type of restructuring of the State electricity boards. Based on firm data and rigorous Analysis, this book makes a case for suitable institutional interventions.

List of Tables

Preface

Glossary

1. Introduction

Transmission and distribution losses
Objectives and plan of the study
Organization of the books

2. Performance of the Punjab State Electricity Board

Generation, transmission and Distribution systems in Punjab
Financial position of the PSEB
Transmission and distribution losses in Punjab
Extent of power theft in Punjab and remedial measures taken by the PSEB

3. Performance of the Haryana State Electricity Board

Technical performance of the HSEB
Electricity consumption patterns
Financial performance of the HSEB
Transmission and distribution losses
Experience of the electricity reform process

4. Perceptions of Punjab Consumers Regarding Theft of Power

Sampling design
Analysis of consumer’s perceptions
Attitudes towards power theft
Methods used to pilfer power and the methods to check it
Perceptions regarding the tariff rates
Efficancy of the organization and accountability
Community- based intervention strategies
Perceptions of farmers regarding misuse of tube well connections

5. Perceptions of Punjab Employees Regarding Theft of Power

Attitude towards power theft
Methods used to pilfer power and the methods to check it
Impact of existing tariff rates
Efficacy of supervision, enforcement, and accountability
Community-based intervention strategies
Incentives, employees unions, and motivational step

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